Episode 10

Cultivating operational excellence in restaurants

Published on: 20th September, 2022

Carl Osbourn is the author of Delivering the Digital Restaurant which gives restaurant leaders a roadmap to the Future of Food. 

Brian Reece and Steve Crowley are the Principals and Founders of Service Physics helping restaurants build systems that deliver world-class customer experiences at scale.

This trio joins the podcast today to talk about how technology and data are helping solve the restaurant industry’s toughest challenges with guest host Emily Carrion. They discuss how innovations can make or break your guests’ experience and deliver crucial benefits like accelerating speed of service, enhancing customer loyalty programs, and providing a competitive edge. They detail how to assess whether a technology is right for your restaurant, whether it’s a tablet for managing orders or the latest KDS. And they highlight how new technologies, such as VR, AI, and geofencing, are paving the way for further operational excellence.

  • 5:43 - Technology innovations that have changed the restaurant industry
  • 9:45 - How has digitization uniquely impacted restaurants
  • 14:40 - What challenges are restaurants facing today
  • 21:30 - What devices are helping solve these challenges
  • 30:30 - How to assess whether a technology is right for your restaurant
  • 35:45 - Using VR and AI to unlock insights
  • 38:22 - What do leaders of digital restaurants need to do to be successful

There’s A Device For That is hosted by Sudhir Reddy, SVP of Engineering, of Esper. For more about Esper, visit us.

Esper enables next-gen device management for company-owned and managed tablets, kiosks, smart phones, IoT edge devices, and more.

Esper is on a mission to power exceptional device experiences by revolutionizing the way companies manage their device fleets. Through advanced capabilities, Esper is leading the market beyond standard MDM practices into the modern era of DevOps for devices and beyond — Where workflow automation is standard, re-provisioning is a thing of the past, and managing by exception unlocks unprecedented operational efficiency.

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About the Podcast

There's A Device For That
Discover the unprecedented device-based solutions changing the world around us
“There’s A Device For That!” showcases the unprecedented device-based solutions changing the world around us and bringing experiences we once didn’t think possible to life. In each episode, our host, Sudhir Reddy, chats with an industry leader driving cutting-edge technology, such as line-busting devices, AI-enabled doorbells, and next-generation connectivity solutions, to explore what kind of impact they’re making and what’s in store for the future. Join us to uncover the progressive ideas transforming our daily lives, from how we work to how we play to how we connect.

“There’s A Device For That!” is brought to you by Esper, the industry's first DevOps platform for device fleets.

About your host

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Sudhir Reddy

Sudhir is the Senior VP of Engineering at Esper and the main host of our show. He’s a hands-on technologist who has built and scaled global engineering teams for leading enterprises worldwide. He prides himself on being an empathic leader who passionately cares about customer success, product quality, and engineering excellence. With over 26 years of experience, Sudhir brings a unique blend of business acumen, product innovation, and DevOps insights to the show.