Episode 19

Enhancing UX with evidence-based, user-centric design

Published on: 30th May, 2023

Byron Baker is the Head of Design at Blink UX, an Evidence-driven Design™ firm solving customer experience (CX) and employee experience (EX) challenges for businesses. He joins the show to share his experience leading a team of design experts as they create user experiences that truly enhance the value and impact of devices. He dives into their diverse and fascinating portfolio, spanning from modernizing the trucking industry with a seamless on-the-road experience to a device that ensures your shower temperature is always perfect. He shares their comprehensive and effective methods for gathering customer insights that have helped them deliver on what truly matters to customers.

  • 7:15 - What Blink UX does
  • 8:15 - How Blink UX has helped customers upgrade their customer experience
  • 19:20 - Helping Moen create a spa like experience at home
  • 24:30 - Tips on gathering customer feedback to truly understand their needs
  • 27:25 - Strategies for keeping innovation alive
  • 32:30 - Where to learn more about Blink UX

There’s A Device For That is hosted by Sudhir Reddy, SVP of Engineering, of Esper. For more about Esper, visit us.

Esper enables next-gen device management for company-owned and managed tablets, kiosks, smart phones, IoT edge devices, and more.

Esper is on a mission to power exceptional device experiences by revolutionizing the way companies manage their device fleets. Through advanced capabilities, Esper is leading the market beyond standard MDM practices into the modern era of DevOps for devices and beyond — Where workflow automation is standard, re-provisioning is a thing of the past, and managing by exception unlocks unprecedented operational efficiency.

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About the Podcast

There's A Device For That
Discover the unprecedented device-based solutions changing the world around us
“There’s A Device For That!” showcases the unprecedented device-based solutions changing the world around us and bringing experiences we once didn’t think possible to life. In each episode, our host, Sudhir Reddy, chats with an industry leader driving cutting-edge technology, such as line-busting devices, AI-enabled doorbells, and next-generation connectivity solutions, to explore what kind of impact they’re making and what’s in store for the future. Join us to uncover the progressive ideas transforming our daily lives, from how we work to how we play to how we connect.

“There’s A Device For That!” is brought to you by Esper, the industry's first DevOps platform for device fleets.

About your host

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Sudhir Reddy

Sudhir is the Senior VP of Engineering at Esper and the main host of our show. He’s a hands-on technologist who has built and scaled global engineering teams for leading enterprises worldwide. He prides himself on being an empathic leader who passionately cares about customer success, product quality, and engineering excellence. With over 26 years of experience, Sudhir brings a unique blend of business acumen, product innovation, and DevOps insights to the show.